[rt-users] RT SelfService

[Steve Berg]

Hey Steve,

Thanks for the quick reply.  I tried this and I get the link displaying 
on the main menu, but the link goes to the wrong address - 
http://selfservice/.

I couldn't work out where it was getting this URL from since the case is 
all lowercase!

Any ideas?

-Steve


Stephen Turner wrote:
> At Friday 8/11/2006 11:20 AM, Steve Berg wrote:
>> Team,
>>
>> I have a number of my users who need the occasional privileged user 
>> status so they have that box checked in their user profile but they 
>> get confused when they want to submit a ticket the normal way.  I see 
>> if they go to http://rt/SelfService they can get to the usual 
>> selfservice screen.  Is there an easy way to add that URL to the Left 
>> Nav menu so they can click on the link rather than having to remember 
>> the URL?
>>
>> -Steve
> 
> Steve,
> 
> You can add items to the menu through a callback. This works for 3.4.2, 
> not sure about higher versions. Create a file 
> $RTHOME/local/html/Callbacks/XXXX/Elements/Tabs/Default (XXXX can be 
> whatever you choose).
> 
> Contents of the new file should be something like this:
> 
> <%args>
> $topactions => undef,
> $toptabs => undef
> </%args>
> 
> <%init>
> $toptabs->{Za} = { title => 'Self Service',
>                   path => "/SelfService",
> };
> </%init>
> 
> 
> (The 'Za' string will place this entry at the bottom of the other 
> entries. You can play around with this value to position the entry 
> elsewhere - e.g.'Aa' would place it between the RT Home and Tickets links).
> 
> Steve
> 
>