[rt-users] Re: Two problems with RT 3.4.5

[Mike Friedman]

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I've recently put up RT 3.4.5 (Linux FC5) and I notice two problems:

1.  The 'Admin Comment' and 'Admin Correspondence' templates contain this 
line:

   <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >

However, RT is generating an incorrect link from the above, even though my 
WebURL variable appears to be set properly (and I'm not having any other 
problems with URLs being generated).  In my RT configuration, I have the 
following:

   Set($WebPath , "");
   Set($WebBaseURL , "https://hmc.security.berkeley.edu/rt3");
   Set($WebURL , $WebBaseURL . $WebPath . "/");

Yet, what RT generates in the above two templates is the following (for 
ticket 172):

  <URL: https://hmc.security.berkeley.edu/rt3/rt3/Ticket/Display.html?id=172 >

(Note the extra '/rt3').
_______________________________

2.  I have these scrips set up:

    On Correspond Notify Ccs with template Correspondence
    On Comment Notify Ccs with template Admin Comment
    On Correspond Notify AdminCcs with template Correspondence

Yet, doing a Reply or a Comment for a ticket, with an address entered in 
the Cc field, results in no mail going to the Cc, whereas the AdminCcs 
*do* receive their copies.

Any ideas about either or both of these problems?

Thanks.

Mike

_________________________________________________________________________
Mike Friedman                        IST/System and Network Security
mikef at berkeley.edu                   2484 Shattuck Avenue
1-510-642-1410                       University of California at Berkeley
http://socrates.berkeley.edu/~mikef  http://security.berkeley.edu
_________________________________________________________________________

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