[rt-users] Re: Two problems with RT 3.4.5

[Drew Barnes]

You have your variables set wrong.
WebBaseURL should be https://hmc.security.berkeley.edu
WebPath should be /rt3

Mike Friedman wrote:
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> I've recently put up RT 3.4.5 (Linux FC5) and I notice two problems:
>
> 1.  The 'Admin Comment' and 'Admin Correspondence' templates contain 
> this line:
>
>   <URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >
>
> However, RT is generating an incorrect link from the above, even 
> though my WebURL variable appears to be set properly (and I'm not 
> having any other problems with URLs being generated).  In my RT 
> configuration, I have the following:
>
>   Set($WebPath , "");
>   Set($WebBaseURL , "/rt3");
>   Set($WebURL , $WebBaseURL . $WebPath . "/");
>
> Yet, what RT generates in the above two templates is the following 
> (for ticket 172):
>
>  <URL: 
> https://hmc.security.berkeley.edu/rt3/rt3/Ticket/Display.html?id=172 >
>
> (Note the extra '/rt3').
> _______________________________
>
> 2.  I have these scrips set up:
>
>    On Correspond Notify Ccs with template Correspondence
>    On Comment Notify Ccs with template Admin Comment
>    On Correspond Notify AdminCcs with template Correspondence
>
> Yet, doing a Reply or a Comment for a ticket, with an address entered 
> in the Cc field, results in no mail going to the Cc, whereas the 
> AdminCcs *do* receive their copies.
>
> Any ideas about either or both of these problems?
>
> Thanks.
>
> Mike
>
> _________________________________________________________________________
> Mike Friedman                        IST/System and Network Security
> mikef at berkeley.edu                   2484 Shattuck Avenue
> 1-510-642-1410                       University of California at Berkeley
> http://socrates.berkeley.edu/~mikef  http://security.berkeley.edu
> _________________________________________________________________________
>
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-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati