[rt-users] Move ticket ID to end of subject line

[Alan Premselaar]

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Andrew Chapman wrote:
> I've had a look through the archives but haven't been able to spot a
> solution to this problem: I would like to reorder the subject line  of
> the auto reply to move the ticket ID to the end. For example, our
> subject lines look like this:
> 
> RE: [domain.com #185] Printer is stuffed in room X
> 
> I would like to change it thus:
> 
> RE: Printer is stuffed in room X [domain.com #185]
> 
> Is this possible?

Andrew,

  I'm pretty sure you'll have to modify the code in
<rt_root>/lib/RT/Actions/SendEmail.pm to make this change.

you could try putting a Subject: header line in your template, but if
memory serves, the ticket domain and number will still be prepended to that.

Hope this helps.

Alan
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