[rt-users] Move ticket ID to end of subject line

[Drew Barnes]

That's in the templates. Check the wiki for how to customize them.

Alan Premselaar wrote:
> -----BEGIN PGP SIGNED MESSAGE-----
> Hash: SHA1
>
> Andrew Chapman wrote:
>   
>> I've had a look through the archives but haven't been able to spot a
>> solution to this problem: I would like to reorder the subject line  of
>> the auto reply to move the ticket ID to the end. For example, our
>> subject lines look like this:
>>
>> RE: [domain.com #185] Printer is stuffed in room X
>>
>> I would like to change it thus:
>>
>> RE: Printer is stuffed in room X [domain.com #185]
>>
>> Is this possible?
>>     
>
> Andrew,
>
>   I'm pretty sure you'll have to modify the code in
> <rt_root>/lib/RT/Actions/SendEmail.pm to make this change.
>
> you could try putting a Subject: header line in your template, but if
> memory serves, the ticket domain and number will still be prepended to that.
>
> Hope this helps.
>
> Alan
> -----BEGIN PGP SIGNATURE-----
> Version: GnuPG v1.4.1 (Darwin)
> Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org
>
> iD8DBQFE4AT+E2gsBSKjZHQRAqkGAKDXDHolE8VDPsgi7hZcFiVO+5ypzwCfc0tP
> YGFGJP2Ffz3v3Sc8pOpAtTg=
> =s8u6
> -----END PGP SIGNATURE-----
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. 
> Buy a copy at http://rtbook.bestpractical.com
>   

-- 
Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati