[rt-users] 10 Highest Priority Tickets I own link problems

[Peterson, Erik]

On 8/14/06 5:48 PM, "Will Maier" <willmaier at ml1.net> wrote:

> On Mon, Aug 14, 2006 at 02:48:54PM -0600, Josh Barron wrote:
>> All they see is plain text for the list
>> of tickets.  I have verified this behavior from my workstation for
>> all of their accounts.
>
> We just spent half of today trying to hunt this bug down at our
> site. It's not necessarily a bug, per se, but it sure is annoying.
> 

I also spent a while with this one today...  Thought it was me, but looks
like it's something about modifying the System Saved Search.  If you log in
as superuser and edit the At-A-Glance "N newest unowned tickets" or "N
highest priority tickets I own", you should be able to "edit the predefined
search itself".  I found the problem by choosing the "advanced" view of the
query.

It showed:

'<a>__id__</a>/TITLE:#',
'<a>__Subject__</a>/TITLE:Subject',
Etc.

In the second (Format) textarea...
I was able to get the correct format by changing these to:

'<a href="/Ticket/Display.html?id=__id__">__id__</a>/TITLE:#',
'<a href="/Ticket/Display.html?id=__id__">__Subject__</a>/TITLE:Subject',

And (this was the important part!) Apply the changes and then Click on the
"Save" button for the "[_1] highest priority tickets I own" in the Saved
Searches section of the page.  Then anyone who hasn't modified their own
At-A-Glance should show the correct information.

It's a problem that once you've put the column linked to "Display" in the
GUI Format area, you can't tell which of the columns are links and which
aren't and what they're linked to...

Not exactly a solution, but at least a little more information.

Hope it helps,
Erik Peterson