[rt-users] 10 Highest Priority Tickets I own link problems

[Josh Barron]

Hi everyone.  

I've tried to follow some of the basic solutions listed here with no
resolution.  

Just to give some more testing information...
I created a new user called RTest, gave the user SU priv's and assigned
a ticket to him.  On his RT at a Glance page, the ticket showed up
successfully and everything worked.  

I copied exactly what was listed below by Erik into my RT Advanced
search criteria for the search in question, but the links still do not
show up correctly?  

I'm not exactly sure how to start to follow Wills' suggestions.

Restarting the webserver doesn't fix the problem either.  

To make it clear, ONLY 2 of the users are having this problem, and they
have the same permissions as users that are NOT having problems.



-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Peterson,
Erik
Sent: Monday, August 14, 2006 5:27 PM
To: Will Maier; rt-users at lists.bestpractical.com
Subject: Re: [rt-users] 10 Highest Priority Tickets I own link problems

On 8/14/06 5:48 PM, "Will Maier" <willmaier at ml1.net> wrote:

> On Mon, Aug 14, 2006 at 02:48:54PM -0600, Josh Barron wrote:
>> All they see is plain text for the list
>> of tickets.  I have verified this behavior from my workstation for
>> all of their accounts.
>
> We just spent half of today trying to hunt this bug down at our
> site. It's not necessarily a bug, per se, but it sure is annoying.
> 

I also spent a while with this one today...  Thought it was me, but
looks
like it's something about modifying the System Saved Search.  If you log
in
as superuser and edit the At-A-Glance "N newest unowned tickets" or "N
highest priority tickets I own", you should be able to "edit the
predefined
search itself".  I found the problem by choosing the "advanced" view of
the
query.

It showed:

'<a>__id__</a>/TITLE:#',
'<a>__Subject__</a>/TITLE:Subject',
Etc.

In the second (Format) textarea...
I was able to get the correct format by changing these to:

'<a href="/Ticket/Display.html?id=__id__">__id__</a>/TITLE:#',
'<a
href="/Ticket/Display.html?id=__id__">__Subject__</a>/TITLE:Subject',

And (this was the important part!) Apply the changes and then Click on
the
"Save" button for the "[_1] highest priority tickets I own" in the Saved
Searches section of the page.  Then anyone who hasn't modified their own
At-A-Glance should show the correct information.

It's a problem that once you've put the column linked to "Display" in
the
GUI Format area, you can't tell which of the columns are links and which
aren't and what they're linked to...

Not exactly a solution, but at least a little more information.

Hope it helps,
Erik Peterson

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