Hi there; I have 2 queues q1 and q2 each have an email address forwarded to it q1 at myorg and q2 at myorg .. When a user send an email to q1 at myorg with a cc to q2 at myorg, this is resulting on a tickets created in each queue, is there a way to limit this so it only creates one ticket?? my system rt-3.6.1 apache2/mysql 5/mod_perl2 Regards; Roy