[rt-users] 2 queues with 2 email addresss

[Roy El-Hames]

Ruslan Zakirov wrote:
> May be I was too fast in response and really you have to handle it in 
> your MTA.
This may sound like a dumb question, but (if you know) what would you 
suggest to do in the MTA, I use exim, should I be stripping the cc that 
match the queue addresses, but this wont show "that this email was cc'ed 
to the other queue" in the ticket??
Roy
>
> On 8/15/06, Ruslan Zakirov <ruslan.zakirov at gmail.com> wrote:
>> http://wiki.bestpractical.com/?RTAddressRegexp
>>
>>
>> On 8/15/06, Roy El-Hames <rfh at pipex.net> wrote:
>> > Hi there;
>> > I have 2 queues q1 and q2 each have an email address forwarded to it
>> > q1 at myorg and q2 at myorg  ..
>> > When a user send an email to q1 at myorg with a cc to q2 at myorg, this is
>> > resulting on a tickets created in each queue, is there a way to limit
>> > this so it only creates one ticket??
>> > my system rt-3.6.1 apache2/mysql 5/mod_perl2
>> > Regards;
>> > Roy
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>>
>> -- 
>> Best regards, Ruslan.
>>
>
>