[rt-users] 2 queues with 2 email addresss

[Ruslan Zakirov]

On 8/15/06, Roy El-Hames <rfh at pipex.net> wrote:
> Ruslan Zakirov wrote:
> > May be I was too fast in response and really you have to handle it in
> > your MTA.
> This may sound like a dumb question, but (if you know) what would you
> suggest to do in the MTA, I use exim, should I be stripping the cc that
I become very stupid when topic gets close to MTAs.

> match the queue addresses, but this wont show "that this email was cc'ed
> to the other queue" in the ticket??
I suggest to deliver only one copy of email to RT. I don't really know
how flexible MTAs could be. Anyway RT creates two tickets as your MTA
runs the rt-mailgate script twice. If you change MTA configuration
then RT would create only one ticket.

> Roy
> >
> > On 8/15/06, Ruslan Zakirov <ruslan.zakirov at gmail.com> wrote:
> >> http://wiki.bestpractical.com/?RTAddressRegexp
> >>
> >>
> >> On 8/15/06, Roy El-Hames <rfh at pipex.net> wrote:
> >> > Hi there;
> >> > I have 2 queues q1 and q2 each have an email address forwarded to it
> >> > q1 at myorg and q2 at myorg  ..
> >> > When a user send an email to q1 at myorg with a cc to q2 at myorg, this is
> >> > resulting on a tickets created in each queue, is there a way to limit
> >> > this so it only creates one ticket??
> >> > my system rt-3.6.1 apache2/mysql 5/mod_perl2
> >> > Regards;
> >> > Roy
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> >>
> >>
> >> --
> >> Best regards, Ruslan.
> >>
> >
> >
>
>


-- 
Best regards, Ruslan.