[rt-users] Corres messages

[Martyn Routley]

Roy El-Hames <mailto:rfh at pipex.net> wrote:
> Kenneth,
> I think you meant Martyn, We do n't have NotifyActor enabled, (I know
> what I did so don't need an email to tell me).. however as I
> understand it, Martyn need NotifyActor enabled and should disable any
> scrips for Owner change except for Notify Owner (if that make sense).
> Roy   
> 
> Kenneth Crocker wrote:
>> Roy,
>> 
>> 
>>     Once the user takes the ticket, he becomes the owner, so why
>> would he want an e_mail telling him he took a ticket when he KNOWS
>> he took a ticket? 
>> 
>> Kenn
>> LBNL
>> 
>> Roy El-Hames wrote:
>>> Adjust your global/scrips to how you want them ...
>>> Roy
>>> 
>>> Martyn Routley wrote:
>>>> Hi
>>>> Am I being dense....(Answers on a postcard to...)
>>>> 
>>>> I have installed 3.6.0 from FreeBSD ports and it works. Yay!
>>>> 
>>>> By default, when a message is sent to rt, a response is sent to the
>>>> requestor and to the support users to alert them. Once the ticket
>>>> has been taken by a user, the emails seem to go to everybody
>>>> except the owner. 
>>>> 
>>>> My question is this.
>>>> Is it possible to have the messages sent only to the ticket owner
>>>> and not everyone? 
>>>> 
>>>> 
>>>> Martyn

Hi 

Yes, it was NotifyActor I was after.

Martyn Routley
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