[rt-users] v3.6.1 / Logged out issues

[Frances Albemuth]

 I seem to be experiencing the same difficulty -- same version of RT,
no customizations.  The issue only occurs if I'm using SSL, however.
I activated the aforementioned configuration, but no change.  The
following actions send me back to the log-in (and upon authenticating
I'm immediately directed to the proper page):

 * `Take`
 * `Resolve`
 * `Open` (from resolved)

 Still poking around to see if I can make some sense of it.

  -FC

On 8/18/06, Jesse Vincent <jesse at bestpractical.com> wrote:
>
>
>
> On Fri, Aug 18, 2006 at 10:37:50AM -0400, Tony Graziano wrote:
> > >>> Jesse Vincent <jesse at bestpractical.com> 08/15/06 05:25PM >>>
> > On Tue, Aug 15, 2006 at 04:58:07PM -0400, Tony Graziano wrote:
> > <snip>
> > So. Is this a 3.6.1 with no local customizations whatsoever
> > that's breaking? If so, the right next step is to turn on cookie
> > notification in your browser and see if RT is sending a new cookie
> > right
> > before each forced relogin attempt.  Also, it's worth stopping apache,
> > clearing
> > out rt's var/mason/obj directory, and starting apache again. It's
> > possible for some things to get cached across server restarts.
> > <snip>
> > Yes, it is setting a cookie at the login again. What gives? Usually it
> > is when a ticket is being reolved (with or without response to
> > requestors, or when manually creating a new ticket and "saving it". All
> > the input is saved, and it takes you right back to the same ticket.I did
> > stop apache and clean the obj directory, and turned on firefox to prompt
> > for all cookies. When i got kicked out to the login screen, it prompted
> > me to set a cookie when I hit "Login".
>
> That's very strange and somewhat unexpected with 3.6.1.
>
> Try enabling this option in your RT_Config:
>
> # $WebSessionClass is the class you wish to use for managing Sessions.
> # It defaults to use your SQL database, but if you are using MySQL 3.x
> # and
> # plans to use non-ascii Queue names, uncomment and add this line to
> # RT_SiteConfig.pm will prevent session corruption.
>
> # Set($WebSessionClass , 'Apache::Session::File');
>
>
>
> > ------------------------
> > For LAN Support:
> > http://www.myitdepartment.net/index.php?option=com_content&task=view&id=13&Itemid=29
> >
> > For Internet Support:
> > http://www.cavalierbroadband.com/index.php?option=com_content&task=view&id=41&Itemid=30
> >
>
> --
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>