[rt-users] RT 3.6 performance problems
Jesse Vincent
jesse at bestpractical.com
Tue Aug 22 00:41:18 EDT 2006
> > It should not.
> > >
> > > Then the next question is how does one unset OwnTicket for those users
> > > that 'should not' have this?
> >
> > Can you tell where OwnTicket is being set?
>
> Afraid not - our system running RT3.0 is pretty much default - tickets
> come in mainly via email into various queues as per our setup. From
> there on everything is standard...
>
> What is interesting is that RT3.0 query builder only shows privileged
> users but RT3.4+ does not select on the 'privileged' status.
Yep. That behaviour was...less correct and masked a possibly dangerous
configuration.
> A hint on where to start looking would be useful... as well as a hint on
> how to unset OwnerTicket.
SELECT * from ACL where RightName = 'OwnTickets';
or Todd's RTx::RightsMatrix.
> --
> Regards
> Theo
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: sales at bestpractical.com
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
>
--
More information about the rt-users
mailing list