[rt-users] Weird behaviour in RT. Please help !!!

Dario Luis Coneglian Oliveros oliveros at cpqd.com.br
Tue Aug 22 14:42:19 EDT 2006


Consider you have a fresh installation of RT (3.6.0 or 3.6.1) with the 
following configuration:

RT_SiteConfig.pm
------------------------
Set($WebBaseURL , "http://<hostname>:$WebPort");
Set($WebPath , "/rt/demo");

rt.conf (apache configuration file)
-------------------------------------------
AddHandler fastcgi-script fcgi
FastCgiServer /l/disk0/tools/rt/demo/bin/mason_handler.fcgi 
-idle-timeout 120 -processes 3
ScriptAlias /rt/demo/ /l/disk0/tools/rt/demo/bin/mason_handler.fcgi/

Here are the steps to reproduce the problem:

1) Log in as root
2) Create a ticket in "Quick ticket creation" as root
3) Create a ticket in "Quick ticket creation" as nobody
4) Click on the first ticket (description, not id) at "10 highest 
priority tickets I own" window
5) Click on the second ticket (description, not id) at "10 newest 
unowned tickets" window
In this scenario, step 4 will fail and step 5 will succeed.
If you look at page source, you will see that there's a difference 
between the content (href) of both tables.
First one generates an invalid URL 
(http://<hostname>/Ticket/Display.html?id=1) and second one a valid URL: 
http://<hostname>/rt/demo/Ticket/Display.html?id=2
Please note $WebPath (/rt/demo) is not appended to the first URL.

Any help will be very very appreciated !!!
Dário


   

      



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