[rt-users] RT 3.6.1 and RTFM2.2.0RC2 system error

[Bjoern Schulz]

Hi All,

we have a prob with rtfm.

Our setup is
OS: SL43 (Scientific Linux Release 4.3  on i386) based on RHEL4

RT 3.6.1
RTFM-2.2.0RC2
mysql
apache 2.


After generating a new class, we are'nt able to call the topics page...
system error below...

Any hints?


regards
    Björn

------------
Björn Schulz                    DESY - Deutsches Elektronen-Synchrotron
IT Support / Mailmaster et al.      Member of the Helmholtz Association
D-22603 Hamburg                        Notkestrasse 85  / 22607 Hamburg
Tel: +49-40-8998.5005                                mailmaster at desy.de


~~~
System error
error:  	Can't locate object method "ROOT" via package "Tree::Simple" at 
/opt/rt3/share/html/Admin/RTFM/Classes/Topics.html line 155.
context:  	
...  	
151:  	$topics->LimitToObject($ClassObj);
152:  	$topics->OrderByCols({FIELD => 'Parent'}, {FIELD => 'id'});
153:  	
154:  	use Tree::Simple;
155:  	my $tree = Tree::Simple->new(Tree::Simple->ROOT);
156:  	my %lookup = (0 => $tree);
157:  	
158:  	my @todo;
159:  	while (my $topic = $topics->Next) {
code stack:  	/opt/rt3/share/html/Admin/RTFM/Classes/Topics.html:155
/opt/rt3/share/html/Admin/autohandler:47
/opt/rt3/share/html/autohandler:279
raw error

Can't locate object method "ROOT" via package "Tree::Simple" at 
/opt/rt3/share/html/Admin/RTFM/Classes/Topics.html line 155.
Trace begun at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Exceptions.pm 
line 129
HTML::Mason::Exceptions::rethrow_exception('Can\'t locate object method 
"ROOT" via package "Tree::Simple" at 
/opt/rt3/share/html/Admin/RTFM/Classes/Topics.html line 155.^J') called 
at /opt/rt3/share/html/Admin/RTFM/Classes/Topics.html line 155
HTML::Mason::Commands::__ANON__('id', 4, 'id', 4, 'id', 4) called at 
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xaf14e88)', 
'id', 4, 'id', 4, 'id', 4) called at 
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1255
eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1249
HTML::Mason::Request::comp(undef, undef, 'id', 4, 'id', 4, 'id', 4) 
called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 916
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0xaf43d98)', 
'id', 4) called at /opt/rt3/share/html/Admin/autohandler line 47
HTML::Mason::Commands::__ANON__('id', 4, 'id', 4) called at 
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xa5d762c)', 
'id', 4, 'id', 4) called at 
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1255
HTML::Mason::Request::comp(undef, undef, 'id', 4, 'id', 4) called at 
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 916
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0xaf43d98)', 
'id', 4) called at /opt/rt3/share/html/autohandler line 279
HTML::Mason::Commands::__ANON__('id', 4) called at 
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 135
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xa85f36c)', 
'id', 4) called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm 
line 1250
HTML::Mason::Request::comp(undef, undef, undef, 'id', 4) called at 
/usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 461
eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 461
eval {...} at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 413
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xaf43d98)') 
called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm 
line 167
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0xaf43d98)') 
called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm 
line 817
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x9568170)', 
'Apache2::RequestRec=SCALAR(0xadfd63c)') called at 
/opt/rt3/bin/webmux.pl line 123
eval {...} at /opt/rt3/bin/webmux.pl line 123
RT::Mason::handler('Apache2::RequestRec=SCALAR(0xadfd63c)') called at -e 
line 0
eval {...} at -e line 0