[rt-users] RT 3.6.1 and RTFM2.2.0RC2 system error
Torsten Brumm
torsten.brumm at kuehne-nagel.com
Mon Aug 28 07:30:10 EDT 2006
Hi Björn,
have you installed the TREE::SIMPLE Perl Module ? Its listed in the
prerequeisites at the README for RC2 of RTFM.
Torsten
Mit freundlichen Gruessen / With kindest regards
Torsten Brumm
Kuehne + Nagel
Ferdinand Strasse 29-33
20095 Hamburg
Germany
Tel: +49 40 329 15 199
Fax: +49 40 329 15 500
Www: www.kuehne-nagel.com
> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf
> Of Bjoern Schulz
> Sent: Wednesday, August 23, 2006 3:43 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] RT 3.6.1 and RTFM2.2.0RC2 system error
>
> Hi All,
>
> we have a prob with rtfm.
>
> Our setup is
> OS: SL43 (Scientific Linux Release 4.3 on i386) based on RHEL4
>
> RT 3.6.1
> RTFM-2.2.0RC2
> mysql
> apache 2.
>
>
> After generating a new class, we are'nt able to call the
> topics page...
> system error below...
>
> Any hints?
>
>
> regards
> Björn
>
> ------------
> Björn Schulz DESY - Deutsches
> Elektronen-Synchrotron
> IT Support / Mailmaster et al. Member of the Helmholtz
> Association
> D-22603 Hamburg Notkestrasse 85 /
> 22607 Hamburg
> Tel: +49-40-8998.5005
> mailmaster at desy.de
>
>
> ~~~
> System error
> error: Can't locate object method "ROOT" via package
> "Tree::Simple" at
> /opt/rt3/share/html/Admin/RTFM/Classes/Topics.html line 155.
> context:
> ...
> 151: $topics->LimitToObject($ClassObj);
> 152: $topics->OrderByCols({FIELD => 'Parent'},
> {FIELD => 'id'});
> 153:
> 154: use Tree::Simple;
> 155: my $tree = Tree::Simple->new(Tree::Simple->ROOT);
> 156: my %lookup = (0 => $tree);
> 157:
> 158: my @todo;
> 159: while (my $topic = $topics->Next) {
> code stack: /opt/rt3/share/html/Admin/RTFM/Classes/Topics.html:155
> /opt/rt3/share/html/Admin/autohandler:47
> /opt/rt3/share/html/autohandler:279
> raw error
>
> Can't locate object method "ROOT" via package "Tree::Simple"
> at /opt/rt3/share/html/Admin/RTFM/Classes/Topics.html line 155.
> Trace begun at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Exceptions.pm
> line 129
> HTML::Mason::Exceptions::rethrow_exception('Can\'t locate
> object method "ROOT" via package "Tree::Simple" at
> /opt/rt3/share/html/Admin/RTFM/Classes/Topics.html line
> 155.^J') called at
> /opt/rt3/share/html/Admin/RTFM/Classes/Topics.html line 155
> HTML::Mason::Commands::__ANON__('id', 4, 'id', 4, 'id', 4)
> called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line
> 135
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased
> =HASH(0xaf14e88)',
> 'id', 4, 'id', 4, 'id', 4) called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line
> 1255 eval {...} at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line
> 1249 HTML::Mason::Request::comp(undef, undef, 'id', 4, 'id',
> 4, 'id', 4) called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 916
> HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheH
> andler=HASH(0xaf43d98)',
> 'id', 4) called at /opt/rt3/share/html/Admin/autohandler line
> 47 HTML::Mason::Commands::__ANON__('id', 4, 'id', 4) called
> at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm
> line 135
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased
> =HASH(0xa5d762c)',
> 'id', 4, 'id', 4) called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line
> 1255 HTML::Mason::Request::comp(undef, undef, 'id', 4, 'id',
> 4) called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 916
> HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheH
> andler=HASH(0xaf43d98)',
> 'id', 4) called at /opt/rt3/share/html/autohandler line 279
> HTML::Mason::Commands::__ANON__('id', 4) called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line
> 135
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased
> =HASH(0xa85f36c)',
> 'id', 4) called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm
> line 1250
> HTML::Mason::Request::comp(undef, undef, undef, 'id', 4)
> called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 461
> eval {...} at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 461
> eval {...} at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 413
> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandle
> r=HASH(0xaf43d98)')
> called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm
> line 167
> HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Reques
> t::ApacheHandler=HASH(0xaf43d98)')
> called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm
> line 817
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::Apach
> eHandler=HASH(0x9568170)',
> 'Apache2::RequestRec=SCALAR(0xadfd63c)') called at
> /opt/rt3/bin/webmux.pl line 123 eval {...} at
> /opt/rt3/bin/webmux.pl line 123
> RT::Mason::handler('Apache2::RequestRec=SCALAR(0xadfd63c)')
> called at -e line 0 eval {...} at -e line 0
>
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