[rt-users] RT 3.6.1 and RTFM2.2.0RC2 system error

Torsten Brumm torsten.brumm at kuehne-nagel.com
Mon Aug 28 07:30:10 EDT 2006


Hi Björn,

have you installed the TREE::SIMPLE Perl Module ? Its listed in the
prerequeisites at the README for RC2 of RTFM.

Torsten

Mit freundlichen Gruessen / With kindest regards

Torsten Brumm

Kuehne + Nagel
Ferdinand Strasse 29-33
20095 Hamburg
Germany

Tel: +49 40 329 15 199
Fax: +49 40 329 15 500
Www: www.kuehne-nagel.com
  

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com 
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> Of Bjoern Schulz
> Sent: Wednesday, August 23, 2006 3:43 PM
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] RT 3.6.1 and RTFM2.2.0RC2 system error
> 
> Hi All,
> 
> we have a prob with rtfm.
> 
> Our setup is
> OS: SL43 (Scientific Linux Release 4.3  on i386) based on RHEL4
> 
> RT 3.6.1
> RTFM-2.2.0RC2
> mysql
> apache 2.
> 
> 
> After generating a new class, we are'nt able to call the 
> topics page...
> system error below...
> 
> Any hints?
> 
> 
> regards
>     Björn
> 
> ------------
> Björn Schulz                    DESY - Deutsches 
> Elektronen-Synchrotron
> IT Support / Mailmaster et al.      Member of the Helmholtz 
> Association
> D-22603 Hamburg                        Notkestrasse 85  / 
> 22607 Hamburg
> Tel: +49-40-8998.5005                                
> mailmaster at desy.de
> 
> 
> ~~~
> System error
> error:  	Can't locate object method "ROOT" via package 
> "Tree::Simple" at 
> /opt/rt3/share/html/Admin/RTFM/Classes/Topics.html line 155.
> context:  	
> ...  	
> 151:  	$topics->LimitToObject($ClassObj);
> 152:  	$topics->OrderByCols({FIELD => 'Parent'}, 
> {FIELD => 'id'});
> 153:  	
> 154:  	use Tree::Simple;
> 155:  	my $tree = Tree::Simple->new(Tree::Simple->ROOT);
> 156:  	my %lookup = (0 => $tree);
> 157:  	
> 158:  	my @todo;
> 159:  	while (my $topic = $topics->Next) {
> code stack:  	/opt/rt3/share/html/Admin/RTFM/Classes/Topics.html:155
> /opt/rt3/share/html/Admin/autohandler:47
> /opt/rt3/share/html/autohandler:279
> raw error
> 
> Can't locate object method "ROOT" via package "Tree::Simple" 
> at /opt/rt3/share/html/Admin/RTFM/Classes/Topics.html line 155.
> Trace begun at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Exceptions.pm
> line 129
> HTML::Mason::Exceptions::rethrow_exception('Can\'t locate 
> object method "ROOT" via package "Tree::Simple" at 
> /opt/rt3/share/html/Admin/RTFM/Classes/Topics.html line 
> 155.^J') called at 
> /opt/rt3/share/html/Admin/RTFM/Classes/Topics.html line 155 
> HTML::Mason::Commands::__ANON__('id', 4, 'id', 4, 'id', 4) 
> called at 
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 
> 135 
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased
> =HASH(0xaf14e88)',
> 'id', 4, 'id', 4, 'id', 4) called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 
> 1255 eval {...} at 
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 
> 1249 HTML::Mason::Request::comp(undef, undef, 'id', 4, 'id', 
> 4, 'id', 4) called at 
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 916 
> HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheH
> andler=HASH(0xaf43d98)',
> 'id', 4) called at /opt/rt3/share/html/Admin/autohandler line 
> 47 HTML::Mason::Commands::__ANON__('id', 4, 'id', 4) called 
> at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm 
> line 135 
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased
> =HASH(0xa5d762c)',
> 'id', 4, 'id', 4) called at
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 
> 1255 HTML::Mason::Request::comp(undef, undef, 'id', 4, 'id', 
> 4) called at 
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 916 
> HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheH
> andler=HASH(0xaf43d98)',
> 'id', 4) called at /opt/rt3/share/html/autohandler line 279 
> HTML::Mason::Commands::__ANON__('id', 4) called at 
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 
> 135 
> HTML::Mason::Component::run('HTML::Mason::Component::FileBased
> =HASH(0xa85f36c)',
> 'id', 4) called at 
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm
> line 1250
> HTML::Mason::Request::comp(undef, undef, undef, 'id', 4) 
> called at 
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 461 
> eval {...} at 
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 461 
> eval {...} at 
> /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 413
> HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandle
> r=HASH(0xaf43d98)')
> called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm
> line 167
> HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Reques
> t::ApacheHandler=HASH(0xaf43d98)')
> called at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/ApacheHandler.pm
> line 817
> HTML::Mason::ApacheHandler::handle_request('HTML::Mason::Apach
> eHandler=HASH(0x9568170)',
> 'Apache2::RequestRec=SCALAR(0xadfd63c)') called at 
> /opt/rt3/bin/webmux.pl line 123 eval {...} at 
> /opt/rt3/bin/webmux.pl line 123
> RT::Mason::handler('Apache2::RequestRec=SCALAR(0xadfd63c)') 
> called at -e line 0 eval {...} at -e line 0
> 
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