[rt-users] New Ticket In Queue Alerts

[Chris Allermann]

First of all I am rather new to RT, so please forgive me if this is a 
stupid question. I've been searching the wiki and experimenting with my 
install for a couple hours now and have not come up with a working 
solution yet.

My Goal:
I want to set up a queue that will create new tickets via e-mail and 
reply to the requestor with an auto-responder (I have this part already 
working).  I have created a TechSupport group and added several members 
to it, these users have full access to the queue.  What I would like to 
do next is when a new ticket is created is to send out a generic "There 
is a new ticket" e-mail alert to all members of the TechSupport group.

It seems like it should be a rather straight-forward thing but I can't 
seem to get it to work.  I'd appreciate if anybody can point me in the 
right direction.  Thanks.



--Chris