[rt-users] Status fields adding

[Jason A. Diegmueller]

> I was new on the RT system administration and I just wonder if the 
> ticket status fields can be changed. Right now it has "New", "Open", 
> "Stalled", "Resolved", "Rejected" and "Deleted" which I want to add more 
> fields to reflect my needs. I looked on the wiki documentation and 
> nothing much mentioned. Your suggestion is very much appreciated.

David--

A search on the BP Wiki (http://wiki.bestpractical.com/) using the term 
"status" returned:
* http://wiki.bestpractical.com/index.cgi?CustomStatuses

This appears to be an approach to adding custom statuses, a link to 
an rt-users discussion on the same topic, and also some caveats.

Good luck!,
-jd