[rt-users] Autoselect Asset on Customfield value

[Roy Frenkiel]

Hi,

On the system we're using the asset system is used to manage customers.

Currently, each ticket has a custom field value that indicates to  
which customer it is relevant, and it also has a link to the relevant  
customer in the asset tracker. This link to the asset tracker needs to  
be made manually, which is very uncomfortable.

What I would like to do is a scrip, that links automatically the  
correct customer in the asset tracker to the ticket, based on the  
value selected in the "company" custom field.

If anyone had already done something similar with their system I would  
like to get his input.

I'm using RT 3.4.5

Thanks,

Roy