[rt-users] CommandByMail and Custom Fields

[Keith Edmunds]

On Mon, 11 Dec 2006 10:15:28 -0500
"Stephen Turner" <sturner at MIT.EDU> wrote:

> The fact that the X2 line doesn't get logged indicates that there are
> no CF objects in $custom_fields. A couple of reasons why this might
> be true: the queue has no ticket custom fields defined or it could be
> a permissions issue. 

Thank you, Steve - it was a permissions problem.

Rhetorical question: why doesn't RT log anything when a CommandByEmail
command fails due to insufficient permissions?

Keith