[rt-users] Help: How do I restrict user access by queue?

[Chaim Rieger]

Leo C. Ureel II wrote:
> Hello,
>
> How do I restrict user access by queue? I've some users who only have 
> been granted rights in certain queues. And this limits their 'RT at a 
> Glance' view, such that they only can browse tickets in their 
> particular queues. However, the '10 newest unowned tickets' section 
> still shows unowned tickets in other queues. In fact, it seems that 
> any ticket that is not owned or assigned to a particular queue is 
> potentially visible to these users. And if the user knows the number 
> of a ticket - or can compose a search query that returns a ticket in 
> another queue, they have the ability to view tickets that should 
> otherwise be restricted.
>
one question

how can you have a ticket that is not assigned to a queue, afaik all 
tickets when opened/created belong to a queue, if your user only has 
access to queue 2 then all tickets in queue 1 no matter their status 
will not be visible to that user.

do you perhaps have a global setting that allows anybody to view 
tickets/queues ?

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