[rt-users] Help: How do I restrict user access by queue?

[Leo C. Ureel II]

Thank you. After rearranging the global group permissions, all is well.

-Leo

Chaim Rieger wrote:
> Leo C. Ureel II wrote:
>> Hello,
>>
>> How do I restrict user access by queue? I've some users who only have 
>> been granted rights in certain queues. And this limits their 'RT at a 
>> Glance' view, such that they only can browse tickets in their 
>> particular queues. However, the '10 newest unowned tickets' section 
>> still shows unowned tickets in other queues. In fact, it seems that 
>> any ticket that is not owned or assigned to a particular queue is 
>> potentially visible to these users. And if the user knows the number 
>> of a ticket - or can compose a search query that returns a ticket in 
>> another queue, they have the ability to view tickets that should 
>> otherwise be restricted.
>>
> one question
>
> how can you have a ticket that is not assigned to a queue, afaik all 
> tickets when opened/created belong to a queue, if your user only has 
> access to queue 2 then all tickets in queue 1 no matter their status 
> will not be visible to that user.
>
> do you perhaps have a global setting that allows anybody to view 
> tickets/queues ?
>