[rt-users] Reply to stalled tickets

[Peer Michael]

Greetings
 
I am using rt-3.4.5. My problem is, when i reply to a stalled ticket and
i don't want change the status, the rt-system set the status to open. I
know, that the reason of this is the autoopen-script. But i don't
understand, why rt-2.0.4, the system that i used before, Doesn't do
that, nevertheless the script exists.
 
Thanks for helping

Michael Peer
I&CT
_______________________
EURAC research
Viale Druso/Drususallee 1
39100 Bolzano/Bozen
Italy

Email: michael.peer at eurac.edu <mailto:.michael.peer at eurac.edu> 
Website: www.eurac.edu <http://www.eurac.edu/> 

 
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