[rt-users] Tracking requestors by type?

[taan]

If you allow Tickets to be created in a queue by "Everyone", an 
unprivileged user account is created when RT receives an email from a 
new user, hence you should be able to use custom fields.

Taan


Bill wrote:
> Hi,
> 
> I have a feeling I know the answer to this already, but thought I
> would ask around a bit.
> 
> We have a bunch of people who e-mail into RT for support.  We'd like
> to be able to query and report on three different kinds of users -
> basically students, staff and teachers.  We can accept doing the
> latter two and assuming everyone else is a student.
> 
> Is it possible to edit the users who just e-mail in so that we can
> tag them as something the first time they e-mail in?  I was thinking
> custom field, but I cannot figure out how to do that with all the
> users without a formal account in RT.
> 
> Otherwise, we will be creating accounts for the teachers and staff
> and tagging them.
> 
> Any help or pointers would be appreciated...