[rt-users] Tracking requestors by type?

[Bill]

Okay, I am doing something wrong then...  I cannot get the user custom
fields to display.  I thought it was just with the unpriv users, but it
does not display for the others either.

I've restarted apache
Insured rights to view, set, etc on the field...  Nobody can see the
field

Nothing helps.  It's something stupid I am missing right?

RT 3.6.1


On Tue, 12 Dec 2006 09:46:27 +1100
taan <taan at cryologic.com> spake:

> If you allow Tickets to be created in a queue by "Everyone", an 
> unprivileged user account is created when RT receives an email from a 
> new user, hence you should be able to use custom fields.
> 
> Taan
> 
> 
> Bill wrote:
> > Hi,
> > 
> > I have a feeling I know the answer to this already, but thought I
> > would ask around a bit.
> > 
> > We have a bunch of people who e-mail into RT for support.  We'd like
> > to be able to query and report on three different kinds of users -
> > basically students, staff and teachers.  We can accept doing the
> > latter two and assuming everyone else is a student.
> > 
> > Is it possible to edit the users who just e-mail in so that we can
> > tag them as something the first time they e-mail in?  I was thinking
> > custom field, but I cannot figure out how to do that with all the
> > users without a formal account in RT.
> > 
> > Otherwise, we will be creating accounts for the teachers and staff
> > and tagging them.
> > 
> > Any help or pointers would be appreciated...
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