[rt-users] displaying custom field in "RT at a glance"?

[Dan Parsons]

Thank you VERY much. That fixed it!

Dan Parsons
Sr. Systems Administrator
Luxtera, Inc.


On Dec 12, 2006, at 8:37 AM, Roy El-Hames wrote:

> Dan;
> CustomFields apply to queues, when constructing your search add the
> Queue first, then you would notice the list of Custom fields appearing
> at the bottom of Search fields criteria in Build.html, and then these
> CFs will be available to be selected in the ShowColumns section.
> Regards;
> Roy
>
> Dan Parsons wrote:
>> Does anyone have any more information on this?
>>
>> Dan Parsons
>> Sr. Systems Administrator
>> Luxtera, Inc.
>>
>>
>> On Dec 11, 2006, at 3:28 PM, Dan Parsons wrote:
>>
>>> Yes, and it's granted to me, along with everything else.
>>>
>>> Dan Parsons
>>> Sr. Systems Administrator
>>> Luxtera, Inc.
>>>
>>>
>>> On Dec 11, 2006, at 3:18 PM, Mathew wrote:
>>>
>>>> Dan Parsons wrote:
>>>>> I need to display the value of a custom field for each ticket
>>>>> shown on
>>>>> the "RT at a glance" page, which shows a predefined search named
>>>>> "Search
>>>>> - My Tickets". I see how to add/remove columns, that part is easy,
>>>>> but
>>>>> my custom field isn't one of the choices. What am I doing wrong?
>>>>>
>>>>> Dan Parsons
>>>>> Sr. Systems Administrator
>>>>> Luxtera, Inc.
>>>>>
>>>>
>>>> Do you have the "SeeCustomField" right?
>>>>
>>>> Mathew
>>>>
>>>
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>