[rt-users] displaying custom field in "RT at a glance"?

[Roy El-Hames]

Dan;
CustomFields apply to queues, when constructing your search add the 
Queue first, then you would notice the list of Custom fields appearing 
at the bottom of Search fields criteria in Build.html, and then these 
CFs will be available to be selected in the ShowColumns section.
Regards;
Roy

Dan Parsons wrote:
> Does anyone have any more information on this?
>
> Dan Parsons
> Sr. Systems Administrator
> Luxtera, Inc.
>
>
> On Dec 11, 2006, at 3:28 PM, Dan Parsons wrote:
>
>> Yes, and it's granted to me, along with everything else.
>>
>> Dan Parsons
>> Sr. Systems Administrator
>> Luxtera, Inc.
>>
>>
>> On Dec 11, 2006, at 3:18 PM, Mathew wrote:
>>
>>> Dan Parsons wrote:
>>>> I need to display the value of a custom field for each ticket
>>>> shown on
>>>> the "RT at a glance" page, which shows a predefined search named
>>>> "Search
>>>> - My Tickets". I see how to add/remove columns, that part is easy,
>>>> but
>>>> my custom field isn't one of the choices. What am I doing wrong?
>>>>
>>>> Dan Parsons
>>>> Sr. Systems Administrator
>>>> Luxtera, Inc.
>>>>
>>>
>>> Do you have the "SeeCustomField" right?
>>>
>>> Mathew
>>>
>>
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