[rt-users] "could not load valid user"

[Chris Dunning]

After entirely too much time spent working with this, I figured out the
problem.

In 3.4.5, RT assumed that if 'action' was not given it was
'correspond.'  Adding '--action correspond' to the aliases line takes
care of it.

I think the error message is quite a bit misleading, but I did figure it
out eventually.  I'll see if there's a place in the wiki where I can put
this.

Chris Dunning wrote:
> Using 3.4.5 I did not have the "--queue 'General'" in there, it
> automatically created the ticket in the General queue if nothing else
> was specified.  After the upgrade it gave me an error about not being
> able to find the queue, so I added that.  Now I am seeing this error in
> the logs:
>
> Dec 14 12:17:44 beethoven RT: RT could not load a valid user, and RT's
> configuration does not allow for the creation of a new user for this
> email (chris at bluenoteweb.com).  You might need to grant 'Everyone' the
> right 'CreateTicket' for the queue General.
> (/usr/local/rt/lib/RT/Interface/Email.pm:241)
> Dec 14 12:17:44 beethoven RT: RT could not load a valid user, and RT's
> configuration does not allow for the creation of a new user for your
> email. (/usr/local/rt/lib/RT/Interface/Email.pm:241)
> Dec 14 12:17:44 beethoven RT: Could not record email: Could not load a
> valid user (/usr/local/rt/share/html/REST/1.0/NoAuth/mail-gateway:73)
>