[rt-users] Help with LDAP and ticket stats

Scott Ehrlich scott at MIT.EDU
Thu Dec 14 16:48:34 EST 2006

I've got RT successfully installed on Redhat's Fedora Core 5 via a yum 
install.  It will probably be used for manual ticket creation (granted rt 
is designed to autocreate a ticket via an email queue).

For manual creation, it would be nice to enter a person's name and have rt 
query an existing LDAP server to show available people from whom to select.

Secondly, what is the easiest way, via the web interface, to create a monthly 
report of tickets closed?

We will also want to create queues for different departments, so having a 
monthly summary reflecting closed tickets per department, in a single-page, 
would be most appreciated.

Thanks for any help.


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