[rt-users] Request Tracker 3.0.12 Installer for Windows - Fetchmail Problem

[Tom Harney]

Installing Cygwin solved the problem!

I found the answer in this message....

http://archives.free.net.ph/message/20040608.215758.3c0edc42.en.html

*Tom Harney*
/*Information Technology Manager*/
Connected Learning Network
323 W Broadway, Suite 400
Louisville,  KY  40202
PHONE:  (502) 583-0083, Ext. 4389
FAX: (502) 583-0092
EMAIL: tharney at connectedlearning.net <mailto:tharney at connectedlearning.net>
CORPORATE WEBSITE: www.connectedlearning.net 
<http://www.connectedlearning.net>

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Tom Harney wrote:
> Hello,
>
> I downloaded the 3.0.12 Installer for Windows from 
> http://p4.elixus.org/dist/ per the instuctions on the Wiki.
>
> Everything works great with the exception of fetchmail.  I have been 
> doing some digging through the archives and everything told me to 
> update the cygwin dll and I did.  I also gave Everyone Global 
> permission to Create a Ticket.  However, I'm still receiving this 
> error message.
>
> reading message test@***.com at mail.nyc10.simplicato.com:1 of 2 (4718
> octets) ..fetchmail: SIGPIPE thrown from an MDA or a stream socket error
> fetchmail: socket error while delivering to SMTP host 
> mail.nyc10.simplicato.com
> fetchmail: Query status=2 (SOCKET)
> fetchmail: sleeping at Sat Dec 16 17:33:53 2006
>
> I tried to execute fetchmail from the command prompt but I still 
> couldn't determine the cause of the error.  What I'm confused about is 
> the part in the error message "while delivering to SMTP".  I thought 
> it was supposed to retrieve the message and then pass it to the 
> rt-mailgate process so that it dumps it into the database.   Is there 
> an outgoing port that needs to be open other than port 110 for POP3?
>
> Something else that may be causing a problem is the fact I'm running 
> IIS SMTP service on port 25.  Could that be conflicting somehow with 
> fetchmail? 
>
> Here's what's in my rt-mailgate.conf file:
> poll mail.nyc10.simplicato.com proto pop3:
> username test@***.com password ***** mda 
> "c:/Progra~1/OurInternet/Common/perl/bin/perl.exe 
> c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url 
> http://localhost:8284/ --queue General --action correspond"
>
> I understand this version of RT is quite old, I believe the current 
> version is 3.6.1?  Should I do an upgrade of RT to the current 
> version?  I'm not sure what kind of impact that would have in a 
> Windows environment but I would assume little since it's written in PERL.
>
> I'm just stuck and I've run out of options.  Any insights would be 
> appreciated immensely.
>
> Thanks,
> Tom
>
> *Tom Harney*
> /*Information Technology Manager*/
> Connected Learning Network
> 323 W Broadway, Suite 400
> Louisville,  KY  40202
> PHONE:  (502) 583-0083, Ext. 4389
> FAX: (502) 583-0092
> EMAIL: tharney at connectedlearning.net 
> <mailto:tharney at connectedlearning.net>
> CORPORATE WEBSITE: www.connectedlearning.net 
> <http://www.connectedlearning.net>
>
> ------------------------------------------------------------------------
>
> CONFIDENTIALITY NOTICE: This e-mail message, including any attachments,
> is for the sole use of the intended recipient(s) and may contain
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> recipient, please contact the sender by reply e-mail and destroy all
> copies of the original message.
>
> ------------------------------------------------------------------------
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