[rt-users] Request Tracker 3.0.12 Installer for Windows - Fetchmail Problem

[Tom Harney]

Hello,

I downloaded the 3.0.12 Installer for Windows from 
http://p4.elixus.org/dist/ per the instuctions on the Wiki.

Everything works great with the exception of fetchmail.  I have been 
doing some digging through the archives and everything told me to update 
the cygwin dll and I did.  I also gave Everyone Global permission to 
Create a Ticket.  However, I'm still receiving this error message.

reading message test@***.com at mail.nyc10.simplicato.com:1 of 2 (4718
octets) ..fetchmail: SIGPIPE thrown from an MDA or a stream socket error
fetchmail: socket error while delivering to SMTP host 
mail.nyc10.simplicato.com
fetchmail: Query status=2 (SOCKET)
fetchmail: sleeping at Sat Dec 16 17:33:53 2006

I tried to execute fetchmail from the command prompt but I still 
couldn't determine the cause of the error.  What I'm confused about is 
the part in the error message "while delivering to SMTP".  I thought it 
was supposed to retrieve the message and then pass it to the rt-mailgate 
process so that it dumps it into the database.   Is there an outgoing 
port that needs to be open other than port 110 for POP3?

Something else that may be causing a problem is the fact I'm running IIS 
SMTP service on port 25.  Could that be conflicting somehow with 
fetchmail? 

Here's what's in my rt-mailgate.conf file:
poll mail.nyc10.simplicato.com proto pop3:
username test@***.com password ***** mda 
"c:/Progra~1/OurInternet/Common/perl/bin/perl.exe 
c:/Progra~1/Ourinternet/Reques~1/rt/bin/rt-mailgate.in --url 
http://localhost:8284/ --queue General --action correspond"

I understand this version of RT is quite old, I believe the current 
version is 3.6.1?  Should I do an upgrade of RT to the current version?  
I'm not sure what kind of impact that would have in a Windows 
environment but I would assume little since it's written in PERL.

I'm just stuck and I've run out of options.  Any insights would be 
appreciated immensely.

Thanks,
Tom

*Tom Harney*
/*Information Technology Manager*/
Connected Learning Network
323 W Broadway, Suite 400
Louisville,  KY  40202
PHONE:  (502) 583-0083, Ext. 4389
FAX: (502) 583-0092
EMAIL: tharney at connectedlearning.net <mailto:tharney at connectedlearning.net>
CORPORATE WEBSITE: www.connectedlearning.net 
<http://www.connectedlearning.net>

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