[rt-users] Re: Auto Reply not sending

[Richard Ellis]

Hi,

Looks like this may be indicative. Anyone any ideas how to fix it? This 
has only just started to happen, on a system which hasn't been updated 
since 3.4.5 was released.

Dec 18 16:45:17 gpsummit RT: 
RT::Action::ExtractCustomFieldValues=HASH(0x272c454) was created without 
a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 18 16:45:17 gpsummit RT: RT::Action::Autoreply=HASH(0x2625f60) was 
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 18 16:45:17 gpsummit RT: error:    unexpected end of header\n\n 
(/opt/rt3/lib/RT/Template_Overlay.pm:369)\n
Dec 18 16:45:17 gpsummit RT: RT::Action::Notify=HASH(0x21c9d20) was 
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 18 17:17:25 gpsummit RT: RT::Action::AutoOpen=HASH(0x24c6e14) was 
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 18 17:17:25 gpsummit RT: RT::Action::Notify=HASH(0x217b290) was 
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 18 17:17:26 gpsummit RT: RT::Action::Notify=HASH(0x2513fb4) was 
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 18 21:06:00 gpsummit RT: RT::Action::Notify=HASH(0x24945fc) was 
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 18 21:06:01 gpsummit RT: RT::Action::Notify=HASH(0x25ee4d8) was 
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 18 21:06:01 gpsummit RT: RT::Action::AutoOpen=HASH(0x24af7a0) was 
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 18 23:22:25 gpsummit RT: RT::Action::Notify=HASH(0x240e6c4) was 
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 18 23:22:59 gpsummit RT: RT::Action::Notify=HASH(0x24db27c) was 
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 19 00:12:45 gpsummit RT: RT::Action::Notify=HASH(0x2496e60) was 
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 19 00:12:47 gpsummit RT: RT::Action::Notify=HASH(0x25019e0) was 
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 19 00:21:25 gpsummit RT: 
RT::Action::ExtractCustomFieldValues=HASH(0x2371e38) was created without 
a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 19 00:21:25 gpsummit RT: 
RT::Action::ExtractCustomFieldValues=HASH(0x23c21e4) was created without 
a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 19 01:17:49 gpsummit RT: RT::Action::Notify=HASH(0x22f98f4) was 
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
Dec 19 01:17:51 gpsummit RT: RT::Action::Notify=HASH(0x24e3554) was 
created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n


Any advice would be fantastic

Message: 3
Date: Mon, 18 Dec 2006 16:30:39 +0000
From: Richard Ellis <Richard.Ellis at Sun.COM>
Subject: [rt-users] Auto Reply not sending
To: rt-users at lists.bestpractical.com
> Message-ID: <4586C22F.8030908 at sun.com>
> Content-Type: text/plain; format=flowed; charset=ISO-8859-1
>
> Hi Guys,
>
> I really could use some ideas to track this one down.
> RT3.4.5 on Solaris 9, Perl 5.8.1 using MySQL and Sendmail.
>
> When an email is received, the ticket is parsed correctly, custom fields 
> are created and filled, ticket is put in the right queue etc, but the 
> email to the requestor and to the Admin CC's to notify of arrival are 
> not being sent. After that, everything works fine.
>
> This only affects a few queues, some of which have been working for 
> ages. I have compared the config to queues that are working and they are 
> identical, even down to the same template files and scrip names.
>
> Anyone any ideas how to find this?
>
>   


-- 
Richard Ellis
.Sun B2B Operations
Sun Microsystems x24727
http://sun.com