[rt-users] Re: Auto Reply not sending

[Mathew]

Interesting.  I'm getting that exact same error message when running
rtx-shredder from the command line.

I'm eager to see what the outcome is.

Mathew

Richard Ellis wrote:
> Hi,
> 
> Looks like this may be indicative. Anyone any ideas how to fix it? This
> has only just started to happen, on a system which hasn't been updated
> since 3.4.5 was released.
> 
> Dec 18 16:45:17 gpsummit RT:
> RT::Action::ExtractCustomFieldValues=HASH(0x272c454) was created without
> a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 18 16:45:17 gpsummit RT: RT::Action::Autoreply=HASH(0x2625f60) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 18 16:45:17 gpsummit RT: error:    unexpected end of header\n\n
> (/opt/rt3/lib/RT/Template_Overlay.pm:369)\n
> Dec 18 16:45:17 gpsummit RT: RT::Action::Notify=HASH(0x21c9d20) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 18 17:17:25 gpsummit RT: RT::Action::AutoOpen=HASH(0x24c6e14) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 18 17:17:25 gpsummit RT: RT::Action::Notify=HASH(0x217b290) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 18 17:17:26 gpsummit RT: RT::Action::Notify=HASH(0x2513fb4) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 18 21:06:00 gpsummit RT: RT::Action::Notify=HASH(0x24945fc) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 18 21:06:01 gpsummit RT: RT::Action::Notify=HASH(0x25ee4d8) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 18 21:06:01 gpsummit RT: RT::Action::AutoOpen=HASH(0x24af7a0) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 18 23:22:25 gpsummit RT: RT::Action::Notify=HASH(0x240e6c4) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 18 23:22:59 gpsummit RT: RT::Action::Notify=HASH(0x24db27c) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 19 00:12:45 gpsummit RT: RT::Action::Notify=HASH(0x2496e60) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 19 00:12:47 gpsummit RT: RT::Action::Notify=HASH(0x25019e0) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 19 00:21:25 gpsummit RT:
> RT::Action::ExtractCustomFieldValues=HASH(0x2371e38) was created without
> a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 19 00:21:25 gpsummit RT:
> RT::Action::ExtractCustomFieldValues=HASH(0x23c21e4) was created without
> a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 19 01:17:49 gpsummit RT: RT::Action::Notify=HASH(0x22f98f4) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 19 01:17:51 gpsummit RT: RT::Action::Notify=HASH(0x24e3554) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> 
> 
> Any advice would be fantastic
> 
> Message: 3
> Date: Mon, 18 Dec 2006 16:30:39 +0000
> From: Richard Ellis <Richard.Ellis at Sun.COM>
> Subject: [rt-users] Auto Reply not sending
> To: rt-users at lists.bestpractical.com
>> Message-ID: <4586C22F.8030908 at sun.com>
>> Content-Type: text/plain; format=flowed; charset=ISO-8859-1
>>
>> Hi Guys,
>>
>> I really could use some ideas to track this one down.
>> RT3.4.5 on Solaris 9, Perl 5.8.1 using MySQL and Sendmail.
>>
>> When an email is received, the ticket is parsed correctly, custom
>> fields are created and filled, ticket is put in the right queue etc,
>> but the email to the requestor and to the Admin CC's to notify of
>> arrival are not being sent. After that, everything works fine.
>>
>> This only affects a few queues, some of which have been working for
>> ages. I have compared the config to queues that are working and they
>> are identical, even down to the same template files and scrip names.
>>
>> Anyone any ideas how to find this?
>>
>>   
> 
>