[rt-users] Re: Auto Reply not sending
Richard Ellis
Richard.Ellis at Sun.COM
Tue Dec 19 05:54:29 EST 2006
Hi,
Also seeing the following in rt.log:
[Tue Dec 19 09:17:49 2006] [err]: RT::Action::Notify=HASH(0x22f98f4) was
created without a CurrentUser
1 (/opt/rt3/lib/RT/Base.pm:92)
[Tue Dec 19 09:17:51 2006] [warning]: at /opt/rt3/lib/RT/Base.pm line 92
RT::Base::CurrentUser('RT::Action::Notify=HASH(0x24e3554)', 'undef')
called at /opt/rt3/lib/RT/Action/Generic.pm line 100
RT::Action::Generic::_Init('RT::Action::Notify=HASH(0x24e3554)',
'ScripActionObj', 'RT::ScripAction=HASH(0x24a78b0)', 'TicketObj',
'RT::Ticket=HASH(0x24a9a64)', 'ScripObj', 'RT::Scrip=HASH(0x227f514)',
'TransactionObj', 'RT::Transaction=HASH(0x24a3554)', ...) called at
/opt/rt3/lib/RT/Action/Generic.pm line 80
RT::Action::Generic::new('RT::Action::Notify', 'ScripActionObj',
'RT::ScripAction=HASH(0x24a78b0)', 'TicketObj',
'RT::Ticket=HASH(0x24a9a64)', 'ScripObj', 'RT::Scrip=HASH(0x227f514)',
'TransactionObj', 'RT::Transaction=HASH(0x24a3554)', ...) called at
/opt/rt3/lib/RT/ScripAction_Vendor.pm line 26
RT::ScripAction::LoadAction('RT::ScripAction=HASH(0x24a78b0)',
'ScripObj', 'RT::Scrip=HASH(0x227f514)', 'TicketObj',
'RT::Ticket=HASH(0x24a9a64)', 'TransactionObj',
'RT::Transaction=HASH(0x24a3554)') called at
/opt/rt3/lib/RT/Scrip_Overlay.pm line 473
eval {...} called at /opt/rt3/lib/RT/Scrip_Overlay.pm line 472
RT::Scrip::Prepare('RT::Scrip=HASH(0x227f514)', 'TicketObj',
'RT::Ticket=HASH(0x24a9a64)', 'TransactionObj',
'RT::Transaction=HASH(0x24a3554)') called at
/opt/rt3/lib/RT/Scrips_Overlay.pm line 236
RT::Scrips::Prepare('RT::Scrips=HASH(0x22b2234)', 'Stage',
'TransactionCreate', 'Type', 'Correspond', 'Ticket', 5076,
'Transaction', 85594, ...) called at
/opt/rt3/lib/RT/Transaction_Overlay.pm line 162
RT::Transaction::Create('RT::Transaction=HASH(0x24a5a1c)',
'ObjectId', 5076, 'ObjectType', 'RT::Ticket', 'TimeTaken', 0, 'Type',
'Correspond', ...) called at /opt/rt3/lib/RT/Record.pm line 1438
RT::Record::_NewTransaction('RT::Ticket=HASH(0x2193210)', 'Type',
'Correspond', 'Data', 'Re: [Partner Web Support #5076] Training
Competency\x{a}', 'TimeTaken', 0, 'MIMEObj',
'MIME::Entity=HASH(0x208211c)', ...) called at
/opt/rt3/lib/RT/Ticket_Overlay.pm line 2404
RT::Ticket::_RecordNote('RT::Ticket=HASH(0x2193210)',
'BccMessageTo', 'undef', 'CcMessageTo', 'undef', 'MIMEObj',
'MIME::Entity=HASH(0x208211c)', 'NoteType', 'Correspond', ...) called at
/opt/rt3/lib/RT/Ticket_Overlay.pm line 2319
RT::Ticket::Correspond('RT::Ticket=HASH(0x2193210)', 'MIMEObj',
'MIME::Entity=HASH(0x208211c)') called at
/opt/rt3/lib/RT/Interface/Email.pm line 807
RT::Interface::Email::Gateway('HASH(0x1bfa4c4)') called at
/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway line 58
HTML::Mason::Commands::__ANON__('SessionType', 'REST', 'action',
'correspond', 'queue', 'ww-pw-competency', 'message', 'From
sun-partnerweb-ww-competency-ext-request at sun.com Tue Dec...') called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x1befce8)',
'SessionType', 'REST', 'action', 'correspond', 'queue',
'ww-pw-competency', 'message', 'From
sun-partnerweb-ww-competency-ext-request at sun.com Tue Dec...', ...)
called at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm
line 1069
eval {...} called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 1068
HTML::Mason::Request::comp('undef', 'undef', 'undef', 'SessionType',
'REST', 'action', 'correspond', 'queue', 'ww-pw-competency', ...) called
at /usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 338
eval {...} called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 338
eval {...} called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/Request.pm line 297
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x22eee3c)')
called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 134
eval {...} called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0x22eee3c)')
called at
/usr/local/lib/perl5/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 827
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x16e6198)',
'Apache=SCALAR(0x24a0700)') called at /opt/rt3/bin/webmux.pl line 123
eval {...} called at /opt/rt3/bin/webmux.pl line 123
RT::Mason::handler('Apache=SCALAR(0x24a0700)') called at /dev/null
line 0
eval {...} called at /dev/null line 0 (/opt/rt3/lib/RT.pm:287)
Thanks
Rik
Richard Ellis wrote:
> Hi,
>
> Looks like this may be indicative. Anyone any ideas how to fix it?
> This has only just started to happen, on a system which hasn't been
> updated since 3.4.5 was released.
>
> Dec 18 16:45:17 gpsummit RT:
> RT::Action::ExtractCustomFieldValues=HASH(0x272c454) was created
> without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 18 16:45:17 gpsummit RT: RT::Action::Autoreply=HASH(0x2625f60) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 18 16:45:17 gpsummit RT: error: unexpected end of header\n\n
> (/opt/rt3/lib/RT/Template_Overlay.pm:369)\n
> Dec 18 16:45:17 gpsummit RT: RT::Action::Notify=HASH(0x21c9d20) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 18 17:17:25 gpsummit RT: RT::Action::AutoOpen=HASH(0x24c6e14) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 18 17:17:25 gpsummit RT: RT::Action::Notify=HASH(0x217b290) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 18 17:17:26 gpsummit RT: RT::Action::Notify=HASH(0x2513fb4) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 18 21:06:00 gpsummit RT: RT::Action::Notify=HASH(0x24945fc) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 18 21:06:01 gpsummit RT: RT::Action::Notify=HASH(0x25ee4d8) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 18 21:06:01 gpsummit RT: RT::Action::AutoOpen=HASH(0x24af7a0) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 18 23:22:25 gpsummit RT: RT::Action::Notify=HASH(0x240e6c4) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 18 23:22:59 gpsummit RT: RT::Action::Notify=HASH(0x24db27c) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 19 00:12:45 gpsummit RT: RT::Action::Notify=HASH(0x2496e60) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 19 00:12:47 gpsummit RT: RT::Action::Notify=HASH(0x25019e0) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 19 00:21:25 gpsummit RT:
> RT::Action::ExtractCustomFieldValues=HASH(0x2371e38) was created
> without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 19 00:21:25 gpsummit RT:
> RT::Action::ExtractCustomFieldValues=HASH(0x23c21e4) was created
> without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 19 01:17:49 gpsummit RT: RT::Action::Notify=HASH(0x22f98f4) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
> Dec 19 01:17:51 gpsummit RT: RT::Action::Notify=HASH(0x24e3554) was
> created without a CurrentUser\n1 (/opt/rt3/lib/RT/Base.pm:92)\n
>
>
> Any advice would be fantastic
>
> Message: 3
> Date: Mon, 18 Dec 2006 16:30:39 +0000
> From: Richard Ellis <Richard.Ellis at Sun.COM>
> Subject: [rt-users] Auto Reply not sending
> To: rt-users at lists.bestpractical.com
>> Message-ID: <4586C22F.8030908 at sun.com>
>> Content-Type: text/plain; format=flowed; charset=ISO-8859-1
>>
>> Hi Guys,
>>
>> I really could use some ideas to track this one down.
>> RT3.4.5 on Solaris 9, Perl 5.8.1 using MySQL and Sendmail.
>>
>> When an email is received, the ticket is parsed correctly, custom
>> fields are created and filled, ticket is put in the right queue etc,
>> but the email to the requestor and to the Admin CC's to notify of
>> arrival are not being sent. After that, everything works fine.
>>
>> This only affects a few queues, some of which have been working for
>> ages. I have compared the config to queues that are working and they
>> are identical, even down to the same template files and scrip names.
>>
>> Anyone any ideas how to find this?
>>
>>
>
>
--
Richard Ellis
.Sun B2B Operations
Sun Microsystems x24727
http://sun.com
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