[rt-users] Comment on 3.6.x - Quick Search and "Unowned" tickets

[Jesse Vincent]

On Dec 19, 2006, at 1:25 PM, Nick Metrowsky wrote:

> To The Request Tracker Authors:
>
>
>
> After looking a bit at the 3.6.2 interface, I have one comment. The  
> user can configure Request Tracker to display only certain queues  
> of interest in the Quick Search box. Unfortunately, the same cannot  
> be said for the “newest unowned tickets” box. It would be nice to  
> only display tickets which are applicable to the queues that the  
> user desires in the “Quick Search” box”or at least give the user  
> the opportunity to select the queues they would like to see  
> displayed in the “newest unowned tickets” box. A change of this  
> nature would be beneficial to our user community and to Request  
> Tracker users in general.
>
>

Nick,

Using RT's saved searches, it's quite easy for a user to construct  
his or her own "newest unowned tickets I care about" search and place  
it on his or her own portal.

Best,
Jesse

>
>
> Thank you for your time.
>
>
>
> Nick
>
>
>
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