[rt-users] Auto Reply not sending

[Mathew Snyder]

Still no word on this?

Mathew

Richard Ellis wrote:
> Hi Guys,
> 
> I really could use some ideas to track this one down.
> RT3.4.5 on Solaris 9, Perl 5.8.1 using MySQL and Sendmail.
> 
> When an email is received, the ticket is parsed correctly, custom fields
> are created and filled, ticket is put in the right queue etc, but the
> email to the requestor and to the Admin CC's to notify of arrival are
> not being sent. After that, everything works fine.
> 
> This only affects a few queues, some of which have been working for
> ages. I have compared the config to queues that are working and they are
> identical, even down to the same template files and scrip names.
> 
> Anyone any ideas how to find this?
>