[rt-users] Auto Reply not sending

[Richard Ellis]

Hi, Auto Replies are configured per queue. I'm using AutoAssign as a 
workaround at the moment, so that triggers an email. This affects 4 
queues out of 125, 2 are long established queues that have always worked 
and 2 are reasonably new. I have verified that all the scrips are built 
the same, with the exception of the first on, which is specific to the 
main queue afected. xxxxx Custom Fields 
<http://request-tracker.eng:3000/Admin/Queues/Scrip.html?id=1426&Queue=162> 
On Create Extract Custom Field Values with template xxxxx Custom Data 
AutoReply 
<http://request-tracker.eng:3000/Admin/Queues/Scrip.html?id=1434&Queue=162> 
On Create Autoreply To Requestors with template Autoreply-English 
Comment1 
<http://request-tracker.eng:3000/Admin/Queues/Scrip.html?id=1435&Queue=162> 
On Comment Notify Requestors, Ccs and AdminCcs as Comment with template 
Comment-English Correspond1 
<http://request-tracker.eng:3000/Admin/Queues/Scrip.html?id=1510&Queue=162> 
On Correspond Notify Requestors, Ccs and AdminCcs as Comment with 
template Correspondence-English Correspond2 
<http://request-tracker.eng:3000/Admin/Queues/Scrip.html?id=1511&Queue=162> 
On Correspond Notify Other Recipients with template 
Correspondence-English Comment2 
<http://request-tracker.eng:3000/Admin/Queues/Scrip.html?id=1512&Queue=162> 
On Comment Notify Other Recipients as Comment with template 
Comment-English resolved 
<http://request-tracker.eng:3000/Admin/Queues/Scrip.html?id=1513&Queue=162> 
On Resolve Notify Requestors, Ccs and AdminCcs with template 
Resolved-English Admin CC's 
<http://request-tracker.eng:3000/Admin/Queues/Scrip.html?id=1521&Queue=162> 
On Create Notify AdminCcs with template Transaction-English Anyone any 
suggestions at all, no matter how wild? Rik Message: 5 Date: Tue, 19 Dec 
2006 15:56:40 -0500 From: Vivek Khera <vivek at khera.org> Subject: Re: 
[rt-users] Auto Reply not sending To: RT Users 
<rt-users at lists.bestpractical.com> Message-ID: 
<0B16ED29-C3CC-453A-BD68-1C7649B85FC0 at khera.org> Content-Type: 
text/plain; charset="us-ascii" anything in the mail logs? are the 
autoreplies configured per-queue or globally? On Dec 18, 2006, at 11:30 
AM, Richard Ellis wrote:

> > When an email is received, the ticket is parsed correctly, custom  
> > fields are created and filled, ticket is put in the right queue  
> > etc, but the email to the requestor and to the Admin CC's to notify  
> > of arrival are not being sent. After that, everything works fine.
> >
> > This only affects a few queues, some of which have been working for  
> > ages. I have compared the config to queues that are working and  
> > they are identical, even down to the same template files and scrip  
> > names.
>   



-- 
Richard Ellis
.Sun B2B Operations
Sun Microsystems x24727
http://sun.com