[rt-users] Not Displaying tickets in "Stalled" state in 3.6.2/3.6.3 on the RT at a glance page

Torsten Brumm torsten.brumm at googlemail.com
Wed Dec 20 13:39:49 EST 2006


Hi Nick,

i thhink at the releases starting from 3.5 the newest ticket etc. are loaded
by a saved search, i think if you load the search and edit it, this will
work.

Tob

2006/12/20, Nick Metrowsky <nmetrowsky at digitalglobe.com>:
>
>  Hi Everyone,
>
>
>
> In several places within the 3.6.x release of Request Tracker, the code
> has been modified to only display "open" and "new" tickets. Even though the
> "stalled" state now show up on the Qucksearch menu. I have made the changes
> to the various modules, about 8 or so, as we use the "stalled" state when we
> have to put a ticket on hold.
>
>
>
> To the authors, where in the code does Request Tracker generate the links
> for "highest priority tickets I own" and "newest unowned tickets" show on
> the "RT at a glance" page? I want to add the "stalled" state to the links,
> but I cannot find where this information is maintained. I used the grep
> command on virtual every module in the share/html directory structure and in
> the RT lib directory, without finding what I am looking for. The links
> contain only the "open" and "new" states, but not the "stalled" state. The
> preferences for the above at a glance areas, do not allow you to add or
> change ticket statuses as an option, when you chose "Edit" for the at a
> glance areas.
>
>
>
> Any help with this would be most welcome.
>
>
>
> Nick
>
>
>
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-- 
MFG

Torsten Brumm

http://www.torsten-brumm.de
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