[rt-users] Increasing Number of e-Mail rejected: permission denied

[Tobias Heinz]

Dear All,

my rt 3.4.1 installation is rejecting an increasing number of incoming 
e-Mail. I am totally out of ideas. I checked permissions for "everybody" 
and temporaryly increased rights for the "everybody" group - it now has 
All possible rights.

The majority (approx. 300-400 per day) of all incoming tickets via mail 
is still listed in all queues - some (currently 20 - 50) tickets are 
getting rejected with a "permission denied" error, some more with a 
"message not recorded" error via mail.

I am wondering what could be the cause for this. While in the past this 
only occured for tickets coming in via e-Mail from outside the 
installation it now occurs for e-Mail sent by our problem reporting 
forms (forms that collect user feedback in a structured manner and then 
send a mail to rt to open the ticket.

Any ideas or starting point or solution suggestions would be really 
appreciated.

Best regards,

Tobias Heinz


-------------- next part --------------
A non-text attachment was scrubbed...
Name: smime.p7s
Type: application/x-pkcs7-signature
Size: 3253 bytes
Desc: S/MIME Cryptographic Signature
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20061221/78b9a667/attachment.bin>