[rt-users] 3.6.1 - how to customize unowned tickets (rt at a glance) for all users ?

[Dario Luis Coneglian Oliveros]

Sounds great  !
Is there an easy way to migrate from 3.6.1 to 3.6.3 without any data and 
customization (LDAP, look-and-feel) losses ?
Thanks,
Dário

Jesse Vincent wrote:

>3.6.3 lets the admin customize the RT at a glance view ;)
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>On Thu, Dec 21, 2006 at 04:01:12PM -0800, Dale Bewley wrote:
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>>On Thu, 2006-12-21 at 09:39 -0200, Dario Luis Coneglian Oliveros wrote:
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>>>Is there a way to add more fields to unowned tickets window (rt at a 
>>>glance) that could be viewed for all users ?
>>>I know how to do it for specific users, but not for everyone.
>>>FYI, I've tried to achieve that by changing administrator preferences in 
>>>order to have those changes applied to all users, but it did not work 
>>>that way.
>>>So I was wondering if someone had an idea about how to do that.
>>>      
>>>
>>I'm on 3.4.5 and ran into that same issue with custom fields when
>>testing 3.6.1. Today I'm testing 3.6.3 and just started searching the
>>archives for an answer. Maybe I'll find the answer shortly. :)
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>>Here's my post on the issue previously.
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>>http://lists.bestpractical.com/pipermail/rt-users/2006-October/042302.html
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>>I really want to be able to do this before I'll upgrade.
>>-- 
>>Dale Bewley - Unix Administrator - Shields Library - UC Davis
>>GPG: 0xB098A0F3 0D5A 9AEB 43F4 F84C 7EFD  1753 064D 2583 B098 A0F3
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