[rt-users] RT -- IRC integration?

[Matthew Seaman]

Bill wrote:

> the Bunker eh?  Way cool - I would love to work there - but I am on
> the other side of the pond so to speak...  You must feel very safe
> when you are at work... emf aside.

Actually The Bunker is designed to survive a 250 kilotonne airburst
directly over it, including all the EMP effects.  The main technical
areas are within a double layer Faraday cage and there are within that
some special areas with even more shielding.  As it is, we believe that
our clients will be immune from any plausible EMP weapons powered by
anything less than a nuclear bomb...

Of course, we just keep the computers down there.  Most of the time we
work in some fairly ordinary offices above ground.

> Anyway, what kind of functionlity are you looking for from an IRC
> bot?  I did one a while back to handle querying servers for
> information / status / etc... but found some of the limitations on
> IRC annoying (try passing large amounts of text data over irc...
> ewwww).

Yeah -- it's mostly about tracking and logging chat sessions against
tickets, plus we need to keep the different clients separated into
their own channels -- it wouldn't do for them to be able to see each
other's sessions -- so we need a mechanism for alerting the support
techs. to go and join a particular channel when there's any activity.

> I probably can't help you, but I was really curious about what you
> see it doing for you...> 

It's pretty much the same sort of functionality as you'ld get with the
e-mail or web interfaces to RT only slightly modified to cope with the
particular idiosyncrasies of IRC.

	Cheers,

	Matthew 

-- 
Dr Matthew Seaman                        The Bunker, Ash Radar Station
PGP: 0x60AE908C on servers               Marshborough Rd
Tel: +44 1304 814800                     Sandwich
Fax: +44 1304 814899                     Kent, CT13 0PL, UK 

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