[rt-users] Order of actions on ticket

Ing. Tomas Valenta tomas.valenta at trustica.cz
Sat Dec 23 12:40:12 EST 2006

Hello there,

when I add comment or corespondence to ticket AND change the owner, the message
is recorded first and then the owner changed. This is problem. I have a scrip
that sends any new entry to owner so I need the owner change to come first.
Now I first have to change owner in ticket properties and then add the message.

Could anyone help with this? I was unable to find solution in ML or hack it myself.


Ing. Tomáš Valenta
Tel: 777 210 635

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