[rt-users] Disabled User: 1 failed access check for SeeQueue / Ticket XXXX created in queue ''

[Ruslan Zakirov]

Usually User #1 is RT_System and that's very-very bad if you have disabled him.

On 12/23/06, Raj Mathur <raju at linux-delhi.org> wrote:
> Using request-tracker3 on Debian testing with the following packages:
>
> request-tracker3    3.0.12-2
> apache-perl         1.3.33-2
> postgresql          7.4.7-6sarge1
> perl                5.8.4-3
>
> This was working just fine until a couple of weeks back, but now I'm
> getting error/warning messages in the logs and mails are not getting
> sent out when a ticket is created.  The log messages are:
>
> Dec 23 12:12:18 logging RT: Disabled User:  1 failed access check for
> SeeQueue
> (/usr/share/request-tracker3/lib/RT/Principal_Overlay.pm:228)
> Dec 23 12:12:18 logging RT: Disabled User:  1 failed access check for
> ShowScrips
> (/usr/share/request-tracker3/lib/RT/Principal_Overlay.pm:228)
> Dec 23 12:12:18 logging RT: Disabled User:  1 failed access check for
> ShowScrips
> (/usr/share/request-tracker3/lib/RT/Principal_Overlay.pm:228)
> Dec 23 12:12:18 logging RT: Disabled User:  1 failed access check for
> SeeQueue
> (/usr/share/request-tracker3/lib/RT/Principal_Overlay.pm:228)
> Dec 23 12:12:18 logging RT: Disabled User:  1 failed access check for
> SeeQueue
> (/usr/share/request-tracker3/lib/RT/Principal_Overlay.pm:228)
> Dec 23 12:12:18 logging RT: Ticket 6054 created in queue '' by
> helpdesk (/usr/share/request-tracker3/lib/RT/Ticket_Overlay.pm:642)
>
> The last message is specially odd -- no queue name, but the ticket
> does show up under the correct queue.
>
> Looks like a permissions problem, but I can't see anything amiss in
> the web interface, and don't know the RT database well enough to be
> able to debug it.  Any suggestions and help appreciated.
>
> Regards,
>
> -- Raju
> --
> Raj Mathur raju at kandalaya.org http://kandalaya.org/
>   GPG: 78D4 FC67 367F 40E2 0DD5 0FEF C968 D0EF CC68 D17F
>   It is the mind that moves


-- 
Best regards, Ruslan.