[rt-users] Order of actions on ticket

[Rick Russell]

Odhiambo Washington wrote:
> Why do you think RT should be able to read your mind? It follows the 
> order of events, but cannot contemplate that order.

That is a very eloquent way to put it :-)

In response to the original poster, you could experiment with 
TransactionBatch mode and your "On Correspond" and "On Comment" scrips 
so that the notification to the owner is posted after the owner change, 
rather than before.

Also, according to the BP Wiki (but not tested by me), scrips are 
executed in alphanumeric order according to the description. This was a 
huge surprise to me when I read it a couple of days ago :-) So you might 
be able to order the scrips by putting numbers in front of them or 
something.

Rick R.