[rt-users] RT 3.6.1 stops sending out emails

[Harald Kapper]

Date: Wed, 6 Dec 2006 13:38:54 -0600
From: "Les Driggers" <ldriggers at fncinc.com>
Subject: RE: [rt-users] RT 3.6.1 stops sending out emails
To: <rt-users at lists.bestpractical.com>
Message-ID: <2788D5DC2F58B24280FC3F99956AE1C9039D585B at ox-exch01.fncinc.com>
Content-Type: text/plain; charset="us-ascii"
> > -----Original Message-----
> > From: rt-users-bounces at lists.bestpractical.com 
> > [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf 
> > Of Harald Kapper
> > Sent: Wednesday, December 06, 2006 8:58 AM
> > To: rt-users at lists.bestpractical.com
> > Subject: [rt-users] RT 3.6.1 stops sending out emails
> > 
> > Hi
> > he've a perfectly working RT 3.6.1 (on debian etch).
> > 
> > Only problem is that sometimes RT simply stops to send out 
> > emails (comments,
> > replys) to just anyone - as if it lost it's email-interface 
> > somehow, also no correspondences are then tracked in the 
> > ticket (which is quite right, but basically not the wanted 
> > functionality).
> > 
> > Restarting the apache2 it's running in helps.
> > 
> > But having to worry about outgoing-correspondence is really 
> a pain...
> > 
> > Anyone any ideas on this one?
> > 
> > Thank you in advance
> > Harald Kapper 
> 
> 
> I am having this issue as well.
> 
> rt-3.6.1
> Apache-2.0.52
> Sendmail-8.13.1
> CentOS-4.4
> 
> I think my issue is related to a custom scrip I wrote to send
> alerts to my cell phone when a ticket is created during the weekend.
> It is based on a similar example in the RT Essentials book.
> 
> I have deleted that scrip, so now I just have to wait and see if that 
> fixed the problem. I'll post an update when I know more.


hi
after changing to the apache2-mpm-prefork model this issue seems to go away
on debian, also thankfully the debian request-tracker3.6 maintainer also has
fixed the Requestor.Email-searchproblem the not-patched 3.6.1 release had.

regards
harald kapper
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