[rt-users] Windows Based question about templates in new tickets

[Ben Pintilie]

Im 99% sure (as this is possible in V1...) it is possible to have a standard template in the body of a ticket when it is first created, that can be filled in by the person creating the ticket.

For example, click on create ticket and (name, address, telephone number headings) are already in ticket and just needs required headings filled in.

If this is possible how is it done?



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Ben Pintilie
Head of Engineering
Energy Radio - Playing YOUR kind of music
e: ben at energyradio.co.uk
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