[rt-users] Windows Based question about templates in new tickets

Ben Pintilie ben at energyradio.co.uk
Wed Feb 1 08:37:25 EST 2006

Im 99% sure (as this is possible in V1...) it is possible to have a standard template in the body of a ticket when it is first created, that can be filled in by the person creating the ticket.

For example, click on create ticket and (name, address, telephone number headings) are already in ticket and just needs required headings filled in.

If this is possible how is it done?

Ben Pintilie
Head of Engineering
Energy Radio - Playing YOUR kind of music
e: ben at energyradio.co.uk
w: www.energyradio.co.uk
t: +44 (0)7005 805101
f: +44 (0)7005 805131

The information contained in or attached to this email is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are not authorised to and must not disclose, copy, distribute, or retain this message or any part of it. It may contain information which is confidential and/or covered by legal professional or other privilege (or other rules or laws with similar effect in jurisdictions outside England and Wales).
The views expressed in this email are not necessarily the views of Energy Media Services, and the organisation, its founders, managers or volunteers make no representation or accept any liability for its accuracy or completeness unless expressly stated to the contrary.

You may contact us by the following methods:
w: www.energyradio.co.uk
e: mail at energyradio.co.uk
t: +44(0)7005 805101
f: +44(0)7005 805131

More information about the rt-users mailing list