[rt-users] changing status via e-mail

[Duncan Shannon]

> Hello,
> 
> Can someone tell me how to change the status of an RT ticket (i.e. -
> new,open,resolved etc..) via e-mail or point me in the right direction
in
> the manuals? I have been unable to find anything.

Hiya-

(from the footer)
> 
> Be sure to check out the RT Wiki at http://wiki.bestpractical.com
> 


Speficifically:

http://www.gossamer-threads.com/lists/engine?list=rt&do=search_results&s
earch_forum=forum_3&search_string=change+status+via+email&search_type=AN
D


or the tinyurl version of the same thing: http://tinyurl.com/d82me


Generally: