[rt-users] Best practices: Queues vs. Custom fields

[Les Mikesell]

On Wed, 2006-02-01 at 11:11, Michael Finn wrote:

> Would it make more sense to have Queues by department and handle request
> type differently? 
> 
> Is there a recommended "best practice"?

I always thought it make sense to match the queues to the people
who are watching them and handling the requests.  If the same
people handle obviously different request types or you anticipate
splitting the work later you might want additional queues.

-- 
  Les Mikesell
    les at futuresource.com