[rt-users] Subject HTML in Ticket comment

Jesse Vincent jesse at bestpractical.com
Fri Feb 3 13:37:37 EST 2006

On Fri, Feb 03, 2006 at 12:35:33PM -0600, kurt wrote:
> I've had no replies to this problem.  Does anyone know what may be causing this?
> I get the HTML garbage in the the Subject To Date and From when a
> ticket is created via email.  Lotus Notes in my case.
> Im trying to get my manager to approve using RT for our IT group, so I
> need to resolve this soon.

You installed an old, incompatible version of RTIR on top of RT. You're
seeing an RTIR feature that doesn't work on the current RT. Unless you
know you want RTIR, you probably don't.


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