[rt-users] RT sending mail as Apache - getting bounced

Chris Hale chris-lists at pipelinewireless.us
Sun Feb 5 12:19:03 EST 2006

All -


I have an existing setup where we are starting to receive error messages on
our final SMTP server.  We're receiving the following messages when someone
sends an e-mail from RT - either through an incoming e-mail, or a new ticket
that was created in RT.  This has been working fine for about 6 months.


Local server is Centos4, running postfix 2.2.5 and RT 3.4.4.  Destination
mail server is FC1, running Exim 4.


Here's the error we're receiving from our server where the destination
e-mail accounts reside (running Exim 4):


Error on RT box:


Reporting-MTA: dns; netmon.pipelinewireless.us

X-Postfix-Queue-ID: 21BD63F4B79

X-Postfix-Sender: rfc822; apache at netmon.pipelinewireless.us

Arrival-Date: Sun,  5 Feb 2006 11:31:46 -0500 (EST)

Content-Type: text/plain


Final-Recipient: rfc822; clane at pipeline-wireless.com

Action: failed

Status: 5.0.0

Diagnostic-Code: X-Postfix; host[] said: 550

    Administrative prohibition (in reply to end of DATA command)


Final-Recipient: rfc822; chale at pipelinewireless.us

Action: failed

Status: 5.0.0

Diagnostic-Code: X-Postfix; host[] said: 550

    Administrative prohibition (in reply to end of DATA command)


Error on mail server:


2006-02-05 11:31:46 1F5mni-0007m1-5o H=netmon.pipelinewireless.us
[] F=<apache at netmon.pipelinewireless.us> rejected after DATA:
there is no valid sender in any header line


It seems to be a sender verification issue, but I'm not sure why.  I did
notice the maillogs are showing mail coming from
<mailto:apache at netmon.pipelinewireless.us> apache at netmon.pipelinewireless.us
- could this be an issue?  Apache is listed in the /etc/aliases and goes to
root.  I've tried to whitelist @netmon.pipelinewireless.us on the FC1 box.


I also wonder since we redirect all of our ops/support/abuse to
ops/support/abuse at support.pipelinewireless.us (the
netmon.pipelinewireless.us box is aliased or CNAME'd to
support.pipelinewireless.us), when RT sends an e-mail from a
ops-comment/support-comment/etc-comment, there is no valid e-mail address on
the mail server.  It appears as though the reply is coming from
ops-comment at pipelinewireless.us:


Received: from localhost (localhost [])

                by netmon.pipelinewireless.us (Postfix) with ESMTP id

                Sun,  5 Feb 2006 11:31:46 -0500 (EST)

Received: from netmon.pipelinewireless.us ([])

 by localhost (netmon.pipelinewireless.us []) (amavisd-new, port

 with ESMTP id 19552-06; Sun,  5 Feb 2006 11:31:44 -0500 (EST)

Received: by netmon.pipelinewireless.us (Postfix, from userid 48)

                id E80663F4B96; Sun,  5 Feb 2006 11:31:44 -0500 (EST)

Subject: [Comment] RE: [pipeline-wireless.com #10623] AutoReply: testing
again - delete me

From: "chale at pipeline-wireless.com via RT" <ops-comment at pipelinewireless.us>

Reply-To: ops-comment at pipelinewireless.us

In-Reply-To: <037501c62a71$e41af200$800101df at pipelinewireless.local>

References: <RT-Ticket-10623 at pipeline-wireless.com>
<rt-3.4.4-32222-1139156802-215.10623-3-0 at pipeline-wireless.com>
<037501c62a71$e41af200$800101df at pipelinewireless.local>

Message-ID: <rt-3.4.4-32222-1139157104-932.10623-8-0 at pipeline-wireless.com>

Precedence: bulk

X-RT-Loop-Prevention: pipeline-wireless.com

RT-Ticket: pipeline-wireless.com #10623

Managed-by: RT 3.4.4 (http://www.bestpractical.com/rt/)

RT-Originator: chale at pipeline-wireless.com

To: "AdminCc of pipeline-wireless.com Ticket #10623": ;

MIME-Version: 1.0

X-RT-Original-Encoding: utf-8

Date: Sun,  5 Feb 2006 11:31:44 -0500 (EST)

X-Virus-Scanned: by amavisd-new at http://www.pipelinewireless.us - Contact
postmaster at pipelinewireless.us for additional


Content-Type: text/plain; charset=utf-8

Content-Transfer-Encoding: quoted-printable


Still not sure why this is not working anymore.  This has been working since
day 1.  Ideas?






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